Delete your Pixelmap Builder account

This page explains how to delete your Pixelmap Builder account (the optional Cloud Projects account) and what happens to your data. You don't need an account to use Pixelmap Builder; this only applies if you created one with your email address.

Option 1 — Delete it yourself in the app (immediate)

1. Open Pixelmap Builder on any device (iPhone, iPad, Mac, Android or Windows).
2. Go to the SAVE tab and find Cloud Projects.
3. Make sure you are signed in, then tap DELETE ACCOUNT.
4. Enter your password to confirm and tap DELETE FOREVER.

Note: Your account and the data listed below are deleted right away. This cannot be undone.

Option 2 — Ask us to delete it

If you can't use the app (for example, you no longer have a device with it), send an email to pixelmapbuilder@gmail.com:

• From the same email address you used for your Pixelmap Builder account (so we can confirm it's yours).
• Subject: Delete my Pixelmap Builder account.

Note: We delete the account within 30 days and reply to confirm. If we can't verify that the account is yours, we may ask you to confirm from the app or from that email address.

What gets deleted

• Your account: email address, password and user ID.
• All your Cloud Projects (project content, names and details) stored with Google Firebase.
• The Premium link on your account: the purchase identifiers, plan and expiration dates we stored so your Premium works on your other devices.

What is kept

• Projects saved on your devices or files you exported are not affected — they stay on your devices until you delete them.
• Purchases and subscriptions are handled by Apple (App Store), Google (Google Play) or Gumroad. Deleting your Pixelmap Builder account does NOT cancel a subscription or delete their records — manage or cancel it in your App Store, Google Play or Gumroad account. Premium bought on a device keeps working on that device.
• Anonymous usage statistics (for example, how many exports were made) are not linked to your account and are not deleted.
• If you emailed our support, those messages may be kept as long as needed to answer you and keep basic records, then deleted.

More details in our Privacy Policy.